Refunds are issued only under special circumstances. The invoice we sent out must be included in order to obtain a refund. A full refund will then be issued to the cardholder, once our customer support has processed the request.

Telephone Support
Call (844) 494-3643 for further assistance in unsubscribing.

Email Support
Email us at support@ketomaxonline.com

Shipping and Returns. When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. You may return or exchange a product or service purchased from this Web Site within 30 days from the order date for a full refund of the purchase price, minus shipping, handling, gift wrap, or other charges. Customer service can be reached Monday-Friday 9am EST- 5pm EST at (844) 494-3643 to facilitate providing a RMA# and refund. Certain jurisdictions may provide additional statutory rights. Nothing herein is meant to limit your return or cancellation rights under local law.

ketomaxonline.com
ATTN: Returns Dept.
PO BOX 228690 Doral, FL 33222

Here’s what’s included:

🚚 Front-of-the-Line Shipping
We move your order to the top of the fulfillment queue so it’s packed and shipped out before standard orders.

📦 Replacement Guarantee
If your package is lost, damaged, or stolen after delivery, we’ll send you a replacement—no hassle, no extra charge.

🔒 Added Confidence
Shop with total confidence knowing we’ve got your back from the moment you click "order" to the moment it’s in your hands.